William Ma

Hi I’m William, a IT Service Desk Team Lead with over 5 years of experience, currently working in Boston at a Software Company.

Will Ma Headshot Photo


William Ma, a passionate business, technology, and information systems graduate, is redefining what it means to be a millennial techie today. Combining his natural inclination for marketing and sales with the nuts and bolts of information systems programming, Ma is looking to curate a future that marries his two natural passions.As a present Boston resident, Ma graduated from Wentworth Institute of Technology in Boston with a major in Computer Information Systems with a minor in Business Management. William recently completed his Master's in Project Management at Northeastern University in December 2022.

With most recent experience working at SmartBear Software as a Service Desk Team Lead. Providing technical help to business users of the organization.

personal info

Name: William MaLocation: Boston, MA


SmartBear Software

Mar 2021 - Current

IT Service Desk Team Lead

Helping business users with technical issues.

Criteo Corporation

Aug 2018 - Mar 2021

IT Service Desk Analyst

The first gig out of college, set the foundation for my career.

EF Education First

Sep 2017 - Dec 2017

Associate Service Desk Analyst (Co-op)

Helping business users with technical issues while I was still in college.


Northeastern University

Sep 2020 - Dec 2022

M.P.M (Master's in Project Management)

The mission of the Master of Science in Project Management in the College of Professional Studies is to prepare learners as project management practitioners capable of applying project management processes and the technical, professional, and strategic expertise necessary for managing projects successfully.

Wentworth Institute of Technology

Sep 2014 - Aug 2018

B.S (Computer Information Systems)

With Wentworth’s cutting-edge Bachelor of Science degree in Computer Information Systems, our students form the link between business management and computer science. Our curriculum not only covers business organization, but also the programming, databases and networks that support them.

Side Projects (After Hours)

careerbyte (Blog)


stealth (startup)


Adulting with Will Ma

Podcast Host

Matte Black Photos

Hobbyist Photographer

Let’s work together
on your next project.

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So drop me a line and we can chat!
I am also available for career coaching and resume review.You can also reach me via email at: