William Ma
Hi I’m William, a IT Service Desk Team Lead with over 5 years of experience, currently working in Boston at a Software Company.
Biography
William Ma is a dynamic professional at the intersection of business, technology, and information systems, redefining the modern approach to innovation and leadership.With a unique blend of technical expertise and a knack for marketing and sales, William is on a mission to bridge the gap between creative vision and functional execution.A proud Boston resident, William earned his Bachelor of Science in Computer Information Systems with a minor in Business Management from Wentworth Institute of Technology.He recently expanded his expertise by completing a Master’s in Project Management at Northeastern University in December 2022. Through his education and professional journey, William continues to cultivate a career that seamlessly integrates his passion for technology with strategic business acumen.
With most recent experience working at SmartBear Software as a Service Desk Team Lead. Providing technical help to business users of the organization.
Experience
SmartBear Software
Mar 2021 - Current
Criteo Corporation
Aug 2018 - Mar 2021
IT Service Desk Analyst
The first gig out of college, set the foundation for my career.
EF Education First
Sep 2017 - Dec 2017
Associate Service Desk Analyst (Co-op)
Helping business users with technical issues while I was still in college.
Education
Northeastern University
Sep 2020 - Dec 2022
M.P.M (Master's in Project Management)
The mission of the Master of Science in Project Management in the College of Professional Studies is to prepare learners as project management practitioners capable of applying project management processes and the technical, professional, and strategic expertise necessary for managing projects successfully.
Wentworth Institute of Technology
Sep 2014 - Aug 2018
B.S (Computer Information Systems)
With Wentworth’s cutting-edge Bachelor of Science degree in Computer Information Systems, our students form the link between business management and computer science. Our curriculum not only covers business organization, but also the programming, databases and networks that support them.
Side Projects (After Hours)
careerbyte (Blog)
Co-Founder
NBA 2K25
Casual Gamer
Adulting with Will Ma
Podcast Host
Matte Black Photos
Hobbyist Photographer
Let’s work together
on your next project.
I wouldn't want to miss the chance to connect with you.
So drop me a line and we can chat!I am also available for career coaching and resume review.You can also reach me via email at: