William Ma

Hi I’m William, a IT Service Desk Team Lead with over 5 years of experience, currently working in Boston at a Software Company.

WM Headshot

Biography

William Ma is a dynamic professional at the intersection of business, technology, and information systems, redefining the modern approach to innovation and leadership.With a unique blend of technical expertise and a knack for marketing and sales, William is on a mission to bridge the gap between creative vision and functional execution.A proud Boston resident, William earned his Bachelor of Science in Computer Information Systems with a minor in Business Management from Wentworth Institute of Technology.He recently expanded his expertise by completing a Master’s in Project Management at Northeastern University in December 2022. Through his education and professional journey, William continues to cultivate a career that seamlessly integrates his passion for technology with strategic business acumen.

With most recent experience working at SmartBear Software as a Service Desk Team Lead. Providing technical help to business users of the organization.

personal info

Name: William MaLocation: Boston, MA

Experience


SmartBear Software

Mar 2021 - Current

IT Service Desk Team Lead

Helping business users with technical issues.

Criteo Corporation

Aug 2018 - Mar 2021

IT Service Desk Analyst

The first gig out of college, set the foundation for my career.

EF Education First

Sep 2017 - Dec 2017

Associate Service Desk Analyst (Co-op)

Helping business users with technical issues while I was still in college.

Education


Northeastern University

Sep 2020 - Dec 2022

M.P.M (Master's in Project Management)

The mission of the Master of Science in Project Management in the College of Professional Studies is to prepare learners as project management practitioners capable of applying project management processes and the technical, professional, and strategic expertise necessary for managing projects successfully.

Wentworth Institute of Technology

Sep 2014 - Aug 2018

B.S (Computer Information Systems)

With Wentworth’s cutting-edge Bachelor of Science degree in Computer Information Systems, our students form the link between business management and computer science. Our curriculum not only covers business organization, but also the programming, databases and networks that support them.

Side Projects (After Hours)


careerbyte (Blog)

Co-Founder

NBA 2K25

Casual Gamer

Adulting with Will Ma

Podcast Host

Matte Black Photos

Hobbyist Photographer

Let’s work together
on your next project.

I wouldn't want to miss the chance to connect with you.
So drop me a line and we can chat!
I am also available for career coaching and resume review.You can also reach me via email at: